These Are The Most Empathetic Companies In The World
A soft skill has a hard impact on the bottom line.
Corporate empathy. It's tough to imagine two words that could relate to each other less, yet Belinda Parmar, CEO of the U.K.-based consultancy Lady Geek, insists that it's not an oxymoron. Rather, Parmar writes in Harvard Business Review, not only can large consumer-facing organizations be empathetic, but it "is a hard skill that should be required from the boardroom to the shop floor."