NCRTC launched a loyalty program for Namo Bharat train commuters, offering a 10% discount on tickets purchased via the 'RRTS Connect' app. Passengers earn one point per rupee spent, redeemable for future tickets. New users receive Rs 50 worth of points upon downloading the app and for referrals. NCRTC also launched the 'Namo Bharat Times' newsletter to keep commuters informed.