Security With Soul; A Look At MES Systems’ Unique Approach

Safety and security are serious matters; MES Systems offers clients a trustworthy yet personable service that goes the distance, says MD Richard Morgan. Safety and security are essential in any reputable organisation; fail on these and you could soon have no business at all. Nuneaton- based MES Systems, a family firm that installs and manages […]

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Safety and security are serious matters; MES Systems offers clients a trustworthy yet personable service that goes the distance, says MD Richard Morgan.

Safety and security are essential in any reputable organisation; fail on these and you could soon have no business at all. Nuneaton- based MES Systems, a family firm that installs and manages state- of-the-art fire and security products, keeps clients coming back thanks to its high-quality, trustworthy service, explains managing director, Richard Morgan. “Over 96% of our work has been repeat business or referral-based and we are incredibly proud of the trust customers have in us.”

Started by Morgan’s father Andy in 1988, MES Systems has come far since its time as an electrical contracting business run from a home garden office. Today, it owns its site in Attleborough Fields Industrial Estate, having purchased it in 2014. One of the most established SSAIB-accredited companies in Warwickshire, a leading certification for security systems providers, and a Fire and Security Matters Awards finalist with an accreditation from the Good Business Charter to boot, it has the receipts.

Trust underpins all services at MES Systems, making it a great alternative to the template offerings of its larger, international competitors. Morgan says it is increasingly getting interest from organisations like schools and colleges who have experienced “issues with poor service levels offered by multi-national providers.”

From integrated fire alarms and intruder alarm monitoring to bespoke access control systems such as CCTV and automated gates for commercial and domestic clients, no project is too much – in 2021, it installed a “complex biometric access control system” in a 220,000-square-foot logistics site in Coventry. Another big achievement is a boost in the value of its maintenance contracts from £300k to 600k in the past five years – some 30% of the firm’s total revenue, and clear evidence of long-term client loyalty.

Extra care is part of the package too, such as “working flexibly outside retailers’ operational hours,” so they don’t have to close, and allocating engineers “to specific jobs,” so clients can enjoy “continuity” of service from experts they know.

Sneak a look at its client list and you’ll see a diverse bunch of companies from small-scale firms right up to a “McDonald’s franchise of twenty-eight sites”, and even a Leicestershire zoo. How can a company manage such different customers and their unique needs, I hear you ask? High-level service is one answer, but a considered approach to who they take on is another. Based in the West Midlands, the firm’s “central location” enabled by “strong transport links” helps them easily service organisations both locally and further away. However, it does remain “selective in terms of customer locations” to keep service standards high.

A family-driven leadership team MES Systems may be, but positions are earned. It’s why MD Richard’s brother Ashley, now sales director, worked as an installation engineer for five years first. Their father, Andy, after years of leadership, now focuses on promoting the business via “his passion for networking.” For Morgan, leadership is about self-reflection; “a great leader knows the strengths and weaknesses of their team and more importantly themselves,” he states. “I have learnt to be open-minded to other people’s ideas and ways of doing things.”

MES Systems is also community-focused. This includes the local football club, Nuneaton Town FC, which has enjoyed a free CCTV system upgrade. It is also a corporate supporter of Myton Hospices and the manager of the safety and security of its Coventry, Warwick and Rugby sites. Last year, team members took part in the Three Peaks Challenge for the hospice group, which saw them climb the highest peaks in England, Wales and Scotland. A paid day off annually for volunteering forms part of its Thrive at Work accreditation, so there are plenty of opportunities to get charitable.

A scaling business still faces challenges, and for Morgan, the ongoing recruitment of skilled engineers is essential to maintain the firm’s stellar service reputation. Over the next year, “developing our partnerships with local schools,” is something he is particularly excited about, and considering the poor safety and security service so many experience, it can’t come soon enough. So here’s to MES Systems, a firm putting the heart and soul back into fire and security services. 

Visit : MES Systems

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