CUSTOMERS with Lloyds Bank have been locked out of their accounts after the website and app crashed this morning. People are complaining about receiving error messages when they try and log in. There are currently 667 reports of problems on website Down Detector with issues being reported across the UK. The Sun has contacted Lloyds […]
CUSTOMERS with Lloyds Bank have been locked out of their accounts after the website and app crashed this morning.
People are complaining about receiving error messages when they try and log in.
Hundreds of Lloyds banking customers are reporting problems logging in this morningAlamy
There are currently 667 reports of problems on website Down Detector with issues being reported across the UK.
The Sun has contacted Lloyds Banking Group for a comment and we’ll update this story as soon as we get one.
Lloyds’ service availability page doesn’t list any problems but it does say that internet banking, app banking and tablet banking was unavailable from 11pm on Saturday April 27 to 5am on Sunday April 28.
There are currently 667 reports of problems with Lloyds on Down DetectorDown DetectorLloyds problems are affecting users up and down the countryDown Detector
One frustrated Lloyds Bank user tweeted: “Can’t log into my online personal or business accounts with Lloyds Bank. Over an hour’s wait to speak to an advisor… guessing it’s not just me?”
Another said: “I can’t login into my Lloyd’s app and it seems it’s an issue this morning for many people on DownDetector. Is system down or something?”
One customer reports being unable to see their online balance. They tweeted: “Is Lloyds mobile banking down ? I am unable to see any balances.”
Someone else tweeted: “Is your mobile banking site down. Appalling service post weekend”.
Lloyds users are complaining about the problems on social media
Your rights when your banking goes down
IF your banking services go down, here's what you need to know:
Will your expenses be covered? If you suffer knock-on costs you should make a note of dates, keep receipts and a log of how much you’ve been left out of pocket. The bank may reimburse you.
What are the alternatives? Visit a branch or try telephone banking if you urgently need to access cash.
How to complain about your bank? Firstly, complain to Lloyds Bank. If the problem is not resolved to your satisfaction after eight weeks then you can complain to the free Financial Ombudsman Service.
More on banking
NOT APPY
Lloyds Bank and Halifax apps and internet banking down
BANK FAIL
NatWest online banking and app down leaving customers locked out of accounts
BANKING BASICS
Basic bank accounts - how to apply and get accepted
BANKING BLUNDER
200,000 Halifax, Bank of Scotland and Lloyds customers to get share of £6m
POVERTY PREMIUM
Bankless bill payers cough up over £250 per year in extra fees and charges
CASHING IN
Metro Bank launches top-paying 2% savings account - but it's only for a year
