BT broadband goes down with hundreds of users saying internet and emails aren’t working
BROADBAND provider BT is down leaving hundreds of users without internet and unable to log on their emails. Around 350 customers have reported problems with broadband, phone network and email service since around half past nine this morning, according to Down Detector. BT has confirmed the ongoing problems on its service status section on its […]
BROADBAND provider BT is down leaving hundreds of users without internet and unable to log on their emails.
Around 350 customers have reported problems with broadband, phone network and email service since around half past nine this morning, according to Down Detector.
BT has confirmed the ongoing problems on its service status section on its website.
Customers living in areas such as Skipton, Wrexham, Exeter and Swansea have been experiencing issues with their phone lines since yesterday evening.
It appears that’s also when customers began having problems connecting to the internet via BT broadband.
BT also hosts email addresses, but some customers have been left locked out of their accounts since around 8am this morning when they’ve tried to log in via the website or the Yahoo! app.
In a statement on the website with regards to email issues, it said: “Our tech teams are working hard to get this fixed as soon as possible and we’re sorry for any problems this issue is causing.”
Customers who urgently need to check their emails are being advised to log into their BT accounts via the Yahoo webmail page, which is also owned by BT.
One frustrated customer wrote on Twitter: “BT mail has just logged me out and now I can’t access the page at all on either desktop or phone – really need access to it ASAP! Is there anything you can do to help?”
Another said: “Hi @BT_uk your email is down yet again. All accounts not accessible through POP servers. Any idea on time to fix please?”
Someone tweeted the company to say the disruption was making it impossible for him to job hunt.
More to follow…
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