Mum’s fury as Deliveroo fails to deliver KFC birthday feast for daughter, 11, after address mix up but still charges her
A MUM has hit out at Deliveroo for failing to deliver a KFC birthday feast for her daughter. Dawn Bayley, 38, was left £28.29 out of pocket after entering her address wrong on the delivery app last week. The mum-of-six was trying to treat birthday girl Erica, 11, to a fried chicken dinner – but […]
A MUM has hit out at Deliveroo for failing to deliver a KFC birthday feast for her daughter.
Dawn Bayley, 38, was left £28.29 out of pocket after entering her address wrong on the delivery app last week.
The mum-of-six was trying to treat birthday girl Erica, 11, to a fried chicken dinner – but an error led to the driver being sent to her old address.
She said: “I was going into hospital the next day, which was Erica’s birthday, so we decided to have her treat the night before and she wanted KFC.
“I put this address in but my phone is linked to my old address… so it somehow changed to that one, but left both house numbers.
“The delivery driver rang me because he had gone to my old address.
MUM PUT IN WRONG ADDRESS
“I realised what had happened and explained to him. I was really sorry.
“I asked if he could still deliver it – I offered to pay extra for his fuel and said if it was cold it would be my fault, but he said he couldn’t and I wouldn’t be getting my payment back.
“I don’t understand why no one called to check the address when there were two house numbers on the order – there was obviously some mistake.
“I was really angry. The only reason for getting a takeaway was for my daughter’s birthday. I eventually ended up going on Just Eat and ordering pizza, and spending another £20.”
Dawn – who has since been fully reimbursed – vowed to never use the food delivery service.
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She said: “I was fuming. It’s daylight robbery. It was my technical error so if it turned up late and cold I didn’t mind that, but I should still get the food.
“I usually use Just Eat or Foodhub and I’ve never had this problem with them. It was the first time and the last time I will use Deliveroo.”
A Deliveroo spokesman said: “The query for this customer has now been answered and a full refund has been applied back to her card.”