Mum slams Vue cinema after she wet herself when cinema workers refused to let her use toilet
A DISABLED woman had to pick up her son when she smelled of urine because she wet herself after cinema staff wouldn’t let her use the toilet. Camille James, 36, suffers from a bladder problem meaning she often has to find a bathroom within minutes. This happened last Tuesday when Camille found herself caught up […]
A DISABLED woman had to pick up her son when she smelled of urine because she wet herself after cinema staff wouldn’t let her use the toilet.
Camille James, 36, suffers from a bladder problem meaning she often has to find a bathroom within minutes.
This happened last Tuesday when Camille found herself caught up in traffic on the A40 near Acton, west London.
But speaking to Metro.co.uk today, she said she was near a Vue cinema so parked outside and asked staff if they would let her use the toilet, only to be refused.
Previously she had been allowed to use their facilities and at first she thought it was a joke.
But four workers continued to bar her from using the toilets.
She alleged she begged them, saying “look, I’m disabled” and told them they could see her blue badge on her car windscreen.
Camille even showed them her insulin pump through her top.
Increasingly desperate for the toilet, she said she walked towards the disabled loo.
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But she claimed a member of security blocked her and she had to leave to find a toilet.
She said: “I thought I might be able to make it to Costa, so I walked out but as I reached my car I started to pee myself.”
A spokesperson for Vue told Sun Online: “The comfort and wellbeing of all of our guests is something we take very seriously and we are extremely disappointed to learn that this experience was not provided.
“Vue has a clear policy in place that ensures guests who need to use toilet facilities are able to do so, and are looked after with compassion and discretion.
“We apologise that on this occasion that did not occur and we will address this immediately.”
