Alexa DOWN: Thousands say smart assistant loaded into Amazon Echo speakers isn’t working
AMAZON’S Alexa virtual assistant has stopped working, leaving thousands of people across the UK unable to use their smart speakers. Problems with the service began at around 7:00 a.m. GMT on Friday, according to online outage trackers. More than 8,000 people have logged issues with Alexa on DownDetector, a website that monitors the status of […]
AMAZON’S Alexa virtual assistant has stopped working, leaving thousands of people across the UK unable to use their smart speakers.
Problems with the service began at around 7:00 a.m. GMT on Friday, according to online outage trackers.
More than 8,000 people have logged issues with Alexa on DownDetector, a website that monitors the status of online platforms.
According to user reports, those trying to wake their Amazon Echo speakers are met with a red ring of lights and a request to try again later.
The gadgets show a solid red ring around their exterior when the microphone has been turned off or there is a fault with the device.
It’s not clear what’s causing the problem with the virtual helper, which is powered by Amazon’s artificial intelligence technology.
It appears that users in the United States are unaffected by the outage.
The Sun has reached out to Amazon for comment.
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Alexa, a voice-activated assistant powered by artificial intelligence, was introduced in 2014 with the release of the first Amazon Echo speaker.
The virtual companion is loaded into millions of devices across the UK including speakers, smart TVs, earphones and more.
Like its rivals – Google Assistant and Apple’s Siri – Alexa responds to voice commands and speaks back to users.
The assistant can perform thousands of tasks, including setting timers, controlling smart devices around the home, and telling you about the weather.
More to follow…
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