Man demands £81 refund after queuing up for hours at Thorpe Park and not getting on a SINGLE ride – but is he right?
A MAN who spent his birthday queuing for hours at Thorpe Park has demanded a refund – after he failed to get on a single ride.
Palli Singh, 36, said his wife treated him to the day out this month, but every ride they tried to get on would suddenly break down.
Mr Singh, who lives in Wraysbury, Berks., arrived at the park at 9.30am well in time for its 10am opening, Surrey Live reports.
He spent a total of £81 on entry and all-day parking – and after failing to get on a single ride, he is demanding his money back.
His first disappointment came when he and his wife were told in the Nemesis Inferno queue the ride had broken down and were not told when it would be back up and running.
They moved onto the Detonator and the Walking Dead ride where the same problem happened again while waiting to get on.
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They had paid £16 for fast track tickets and when the ride broke down again, by 2pm Mr Singh had had enough.
After explaining his issue in the customer service queue he was offered tickets to come back on another day.
But Mr Singh believes the theme park should give him a refund instead – and has vowed never to return.
He said: “I said ‘listen I’ve had enough, this is rubbish. It’s not how I want to spend my birthday’.
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“The park closes at 6pm, if I had carried on lining up god knows if I’d even get on a ride.
“I’m not asking to be compensated for my day, I just want what I spent to be paid back. That’s all I want.”
He added that it was a very hot day, making the queues all the worse.
But despite emailing the park back and forth, he is “still not happy” because he just wants his money back.
A spokesperson for Thorpe Park said: “Naturally we are disappointed to learn when any guest’s experience has not lived up to their expectations.
“Our reports for the same day as Mr Singh’s visit shows that we had ride availability of over 94 per cent for the resort and our guest feedback shows that 80 per cent of guests who visited us the same day as Mr Singh were either very satisfied or satisfied with their overall experience.”
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They added: “We have already offered Mr Singh an upweighted recovery package, which can be redeemed at other attractions.
“We hope we can come to a resolution that allows us to provide Mr Singh the magical day out we aspire to deliver. Correspondence with the guest is still open.”