BT Mail ‘down’ as mysterious outage stops people from sending emails

BT Mail was hit by an outage affecting users across the UK as they logged on for their morning emails.

There was a surge in people reporting issues just before 9am on Monday.

PA

Users apparently having problems accessing emails[/caption]

Customers flocked to Twitter to try to understand what was going on.

Though it looks like it’s now been resolved.

Users were apparently greeted with an error message whenever they try to sign in.

“Something went wrong, please try again,” the message read.

“email not working “something went wrong” repeatedly,” one person tweeted.

“when I try to log into my email using the browser, it has an error,” another added.

It’s not clear how widespread the issue was but it was enough to trigger an alert from the Down Detector site, which looks out for surges in people complaining about issues for a variety of online services.

Some users also claimed they were unable to get into their My BT account, the company’s online bill and usage checking platform.

BT is the UK’s biggest broadband operator with millions of customers across the country.

The firm quickly acknowledged the problem on the BT Mail login page.

“We’ve had reports of a problem access BT Mail via webmail. If you can’t access your email account via webmail, please use an Email client,” BT said.

“We are working to establish what’s wrong and will provide updates soon. Sorry if you’re affected.”

In a statement issued to The Sun, the firm added: “Earlier this morning, some customers were unable to login to their My BT and BT Mail.

“The issue was quickly fixed and broadband, landline and mobile services were not affected during this time.

“We’re sorry for the inconvenience caused.”

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