Tesco has made a big change to loo roll – and customers are not happy
TESCO shoppers claim they are getting a bum deal after the supermarket giant made a major change to its toilet rolls.
Customers have described some packs of Tesco Luxury Soft Toilet Tissue to be “wafer thin” and like “sandpaper” since the change.
In a bid to help the environment, Tesco is now wrapping standard length rolls of toilet paper more tightly onto the cardboard inner tubes.
Tesco is selling the bathroom essential labelled as lasting longer and with 50% more sheets per roll.
But some say the new design has thinned out the paper and left their “delicate places irritated”.
Ranting on Tesco’s website, one chafed off shopper said: “What used to be lovely soft toilet paper is not. It’s cheap, nasty, it’s not soft at all and now irritates my delicate places.”
Giving a one-star review, another added: “Tesco has gone to great lengths to announce there are now ’50% more sheets per roll’ but what they’ve failed to tell us is that this toilet paper is now so incredibly THIN you need to use a lot more of it on each loo visit!”
They added: “Tesco, it’s insulting that you think we wouldn’t notice this!”
A third wrote: “Feels like sandpaper compared to other supermarket own brands, definitely won’t be buying again.”
And a fourth ranted: “This was soft once upon a time but the rolls I bought recently remind me of sandpaper.”
Others have complained about the issue on social media.
One customer tweeted: “Tesco your Luxury Soft toilet paper is about as soft as 1000 grit sand paper… Sure it would polish my arse, but it certainly isn’t comfortable.”
The new method of winding rolls more tightly has led to Tesco switching its standard 24 packs of toilet paper for packs of 12 “double” rolls.
Nine-packs of Luxury Soft Toilet Tissue have been ditched and the supermarket is now selling a six-pack of “double” rolls instead.
Tesco’s website states: “50% more sheets per roll, lasts longer than a standard roll.”
Its four packs of standard rolls have not been affected by the change.
Tesco declined to comment.
However, Katie Frost, Tesco’s buying manager for paper, previously said in a statement: “As well as removing unnecessary plastic, reducing the size of multipacks will free up valuable space in our lorries.
“We are looking at a number of ways to use less packaging as a part of our 4Rs packaging strategy.
“In the last few years, we have cut six thousand tonnes of packaging from products, including a billion pieces of plastic.”
Tesco isn’t the only supermarket that’s left shoppers feeling flushed.
Lidl has changed the ply of its Florayl toilet paper – but the price has stayed the same.
Meanwhile, we tested supermarket own-brand loo roll and the winner was stronger, thicker and softer than Andrex.
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