Exact date broadband provider with thousands of customers will CLOSE leaving users at risk of being cut off

THE exact date a broadband provider will close for good has been revealed.

The internet provider, operated by Plusnet, stopped accepting new customers in 2022 after it confirmed it was planning to shut, but has been unable to confirm a final closing date – until now.

Frantic customers have been desperately trying to pin down the final date the broadband service will run ever since the planned closure was announced.

John Lewis Broadband has now revealed to The Sun it will switch off its service for good on May 28 this year.

While the provider has been contacting customers to encourage them to switch providers since October 2022, some are still yet to move, leaving them at risk of being cut off when the service closes.

At the time it announced its closure, it is understood that John Lewis Broadband had thousands of broadband and email customers.

The provider refused to confirm exactly how many users it had when asked by The Sun.

However, a 2023 survey by comparison site Broadband Genie found it provided broadband for around 0.9% of the market, equivalent to around 25,000 customers based on Ofcom data.

Over 700 users have left the provider reviews on website Trustpilot, where it holds a poor average rating of 1.4 out of 5 stars.

The provider has now urged customers to switch over to Plusnet, which provides John Lewis Broadband, or choose a new provider.

It is understood its remaining customers were contacted towards the end of March informing them of the confirmed closure date.

A spokesperson for John Lewis Broadband said: “We announced the closure of our service in October 2022, and have since contacted customers on multiple occasions reminding them to transfer their service.

“The majority have already switched to Plusnet and we’re actively contacting the small number remaining – ahead of a full closure on 28 May 2024.”

John Lewis Broadband terminated its email service for customers with a John Lewis, Waitrose or Greenbee account who had already switched providers on June 30 last year.

Anyone who hadn’t set up a new email address and moved important correspondence over by that date would have lost those emails for good.

Remaining broadband customers will have their final bill generated on their usual billing date in April and their service will end on their billing date in May, up to the final closure date.

So, if a customer’s billing date is on the 5th of each month, their service will end on May 5.

It is understood there are no plans to relaunch the John Lewis Broadband service in future.

How do I transfer my John Lewis broadband to Plusnet?

If you want to transfer your John Lewis broadband to Plusnet, you can sign up online and move your account yourself.

You just need to enter your postcode and phone number into the website to see what deals you can get and then select the one you want.

Alternatively, call  0800 328 0674 to switch over the phone.

Moving over to Plusnet should take around 10-14 days, according to its website, so factor this in when you decide to switch.

Once you switch providers you will no longer be able to access your old John Lewis emails, so ensure anything important is sent over to a new email address before you transfer.

You may need a new broadband router when you switch depending on the package you choose.

If you want to move to a different provider, make sure to shop around on a comparison site like Uswitch before moving to get the best deal.

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