Libraries told to install PANIC buttons after spike in ‘intimidation and abuse’ from customers
LIBRARY chiefs are being urged to install panic buttons, hire guards and set up secure rooms after a spike in abuse of staff.
National charity Libraries Connected said workers face “disruptive behaviour” on a regular basis and wants them to start wearing bodycams.
One library in Essex has hired guards after 50 incidents of anti-social behaviour in three months.
Other flashpoints elsewhere have seen youngsters throwing books around, being noisy and abusive, and even climbing on the roof.
Boss Ed Jewell said he is unsure what is driving the surge in anti-social behaviour but insisted the impact is “clearly profound”.
His organisation has published guidance on how to make library staff and customers feel safer.
Among the suggestions it makes are employing “specially trained security staff” and identifying a “safe place” that is lockable and has radios and phones where staff can retreat to seek help.
It also recommends installing panic buttons — linked to local security services or the police — to be “activated discreetly” by staff.
And workers can take courses in subjects such as “conflict training”.
Mr Jewell writes: “We want libraries to be safe, supportive environments for everyone.
“To underpin this libraries need clear, enforceable policies and consistent, informed support from their local authority and the police. That firm back-stop needs to be balanced with training for staff that gives them the confidence to address disruptive behaviour and, where possible, the ability to engage with and turn potentially challenging behaviour into something more constructive.
“What is driving the recent increase in disruptive behaviour is uncertain, but the impact on staff is clearly profound.
“The first duty of a Manager is to provide a safe working environment for their teams.
“It is our sincere hope that these guidelines will offer valuable support in achieving this.”
Libraries Connected chief exec Isobel Hunter said: “Any level of disruption or intimidation is not appropriate in a library setting.”