Greggs threatens to make major change to how customers are served
GREGGS has declared war on “zombie” customers who keep their headphones on while at the counter.
Staff at the bakery giant have threatened to not serve punters listening to calls or music when they are meant to be ordering.
A sign at one branch warns discourteous diners they could miss out on their favourite sausage roll or steak bake if they refuse to pay attention.
As well as using noise cancelling tech such as AirPods, punters glued to their phones are also in the firing line.
The notice at a Greggs in Croydon, South London, says: “When in queue, remove your headphone/AirPods and come off phones or we may have to refuse service.”
A staff member at the branch told The Sun: “We get more and more customers coming in who seem to be lost in another world.
“We try to be helpful and get everyone served quickly during busy times but it’s impossible if customers can’t hear a word you’re saying.
“The sign is pretty blunt but we have no option.”
Another worker went on a rant online about customers’ treatment of Greggs staff.
They wrote: “Can people please stop talking on the phone when placing an order! It’s rude to workers because we have to wait until you stop.
“I have got to the point where I will just ask what we are required to. I do not care if it interrupts your call, I am not going to wait for you to finish when there are people behind you. Stop doing it.”
Greggs did not comment but a source at the firm yesterday said the headphone crackdown is not company policy.