Community Fibre down AGAIN leaving 8,000 customers with no internet access
BROADBAND provider Community Fibre has gone down leaving thousands of customers without access to the internet.
Nearly 8,000 customers have reported issues with their internet service on the Downdetector website, which measures outages.
London is the worst impacted area, with a small number of households in Birmingham having problems.
It comes just days after the broadband firm suffered a major outage, with thousands of customers seeing their internet go down.
Customers have taken to X, formerly Twitter, to vent their frustrations at this afternoon’s glitch.
One said: “Haven’t had a single issue with community fibre since it got installed in 2023, now had two issues in less than a week.”
Another said: “Community fibre is down again in less than one week?!”
Meanwhile, a third added: “Why tf is community fibre down again.”
Community Fibre went down for over 9,000 customers on Monday, with issues starting just before midday.
The vast majority of customers complained about problems with the internet and a handful had completely no service – including access to customer service.
This included its live chat service and phone number.
Community Fibre provides WiFi to 1.3million homes and 185,000 businesses across London, where it primarily operates.
If you’re with Community Fibre, you can check your connectivity status by visiting the broadband firm’s website and logging into your account.
The Sun has contacted Community Fibre for comment.
Could you be entitled to compensation?
If you’re suffering issues with your internet, call or mobile services you may be entitled to compensation.
We’ve asked Community Fibre exactly what its rules are and will update the piece once we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours’ notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Community Fibre is signed up to the CISAS ADR scheme.
How can I check if my broadband or emails are down?
A lot of broadband and mobile phone providers have dedicated pages where you can check the level of service on offer in your area.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online
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