How Netflix has changed the global entertainment industry

Since Netflix began its worldwide expansion in 2016, the streaming service has rewritten the playbook for global entertainment — from TV to film, and, more recently, video games.

Hollywood used to export most global hit series and movies. Now, thanks to Netflix's investments in international TV and film, programs like South Korea's "Squid Game" and France's "Lupin" have found massive audiences around the world. And Netflix's English-language originals, such as Shonda Rhimes' "Bridgerton," Ryan Murphy's "Dahmer," and Tim Burton's "Wednesday," have broken the streamer's internal streaming viewership records. 

Netflix has been riding high after the 2023 writers' and actors' strikes shut down Hollywood production and other streamers retrenched to stem losses. After a dip in 2022, its stock soared in 2023 and it's making headway with its crackdown on password sharing and its ad-supported subscription tier. Cash-hungry rivals have returned to licensing their shows back to Netflix, which could help make the streamer even more dominant.

Netflix's impact on the global TV industry remains undeniable, even as it now faces fresh questions about its audience growth potential, ability to compete for ad dollars, and opportunity to capture younger viewers.

How Netflix disrupted the global TV industry

To thrive on an international stage, Netflix sought both US mass-market programming like "Stranger Things" as well as local content that could win over viewers in specific markets (and produce breakout hits).

The strategy helped the streaming service grow its customer base to more than 260 million global subscribers. Its momentum also reinvigorated production in places like Germany, Mexico, and India.

More recently, it along with other streamers has sought broadcast network-type shows that will grab broad viewership, plus fewer, lower-budget movies under new film chief Dan Lin. It's also dipped into live programming like sports and comedy.

More on Netflix's changing content direction:

• Netflix is shifting strategy away from big-budget action flicks and big-name stars. Here's its new plan.
• Netflix helped bring original films to streaming — now it's pulling back, and Hollywood is feeling the pinch
• Leaked documents reveal what Netflix wants in new shows, from more 'Dahmer'-style true crime to its own version of 'The Bear'
• Netflix's 'Squid Game' is part of a robust international TV strategy that's far ahead of rivals
• International TV producers describe how streaming competition is changing their markets

Netflix shook up its leadership to reflect a changing business

After breaking all of Hollywood's rules and disrupting everything about the entertainment industry, Netflix — since its first-ever subscriber loss — has been breaking its own rules, reversing its stances on password sharing and advertising.

It also shook up its leadership in 2023, elevating Greg Peters to co-CEO, reflecting its shift to new revenue streams, alongside Ted Sarandos as cofounder Reed Hastings moved to executive chair.

Meanwhile, TV head Bela Bajaria was named chief content officer, with film reporting to her. 

An elite team of interdisciplinary execs helps make Netflix's biggest decisions. Known internally as the "Lstaff" — the "L" stands for leadership — the 22-member group sits between the company's officers and its larger executive corps of vice presidents and above, who are called the "Estaff."

More on Netflix's corporate structure:

• Netflix insiders describe its new co-CEO as 'hyper rational' and a behind-the-scenes power player leading key expansions in ads, gaming, and more
• Netflix org chart: The 71 most powerful people at the streamer and who they report to
• Netflix says subscribers to its ads plan have doubled. Meet the 19 execs driving the streamer's aggressive push into advertising.
• Netflix salaries revealed: How much engineers, marketers, content execs, and others get paid

Netflix continues to grow, despite layoffs

Netflix's restructuring hasn't been without obstacles. It's laid off hundreds of staffers over the past couple of years as the broader media and entertainment space grapples with a bear market.

Still, the company's growth has generally made it a desirable place to work in recent years, despite some tests its corporate culture has faced. While hiring has slowed, it's still adding employees to maintain its lead over other paid streamers and fuel its global expansion.

More on Netflix's business model and company culture:

• Netflix insiders describe a culture shift to 'fear-based' decision making, execs stretched thin, and belt tightening amid layoffs and subscriber losses
• Netflix spending cuts fuel fears that its golden creative age is over
• Netflix exec reveals sports ambitions and what's next for live sports as golf series 'Full Swing' debuts
• Netflix is still hiring for hundreds of roles across its games studio, engineering teams, and more. Salary data shows how much the company has offered for 180 different jobs.

Netflix is moving into advertising and gaming

Netflix faces more competition from TV viewers than ever from traditional media companies like Disney and Warner Bros. Discovery and tech players Apple, Amazon, and YouTube, most of which are further along in selling ads and offering live sports programming.

The competition is pushing the streaming giant to continue evolving. Netflix introduced a cheaper, ad-supported tier to combat slowing subscriber growth. It's also building video games and selling merchandise and experiences tied to series like "Squid Game" and "Bridgerton."  

Some creators worried that Netflix would take fewer risks on programming to please advertisers, while the service has been slow to meet the scale demanded by advertisers. 

As it did with movies and TV shows, Netflix is ramping up advertising and games slowly. It's commissioning and licensing mobile games, some of which are based on existing franchises like "Stranger Things" and acquired companies to kickstart the business.

More on Netflix's advertising and gaming ambitions: 

• Netflix has launched its ad-supported tier — here's everything we know about how the streaming giant is pitching advertisers
• Netflix's stock surged after the company's first TV upfront presentation. Meet the 19 execs driving its advertising push
• Why Netflix is placing cars like the Chevy Bolt in its shows, and what the streamer's deal with GM means for its growing advertising business
• How Netflix leaders, including its new co-CEO, are thinking about a FAST streaming service that could supercharge its ads business
• Netflix is doubling down on gaming, with dozens of new hires and a dedicated studio, as it chases younger audiences and battles to turn back subscriber losses

Elaine Low contributed to an earlier version of this post.