Train passengers will soon be able to order food via WhatsApp chatbot

Train passengers would soon be able to order food through a WhatsApp number, with an interactive Artificial Intelligence-enabled chatbot handling their queries on e-catering and booking meals.

The Indian Railway Catering and Tourism Corporation (IRCTC) is already delivering meals on certain routes through WhatsApp number +91 8750001323.

"WhatsApp communication for e-catering services implemented on selected trains and passengers. Based on customer feedback and suggestions, the company will enable the same on other trains," the Railways said in a statement on Monday.

The IRCTC has started e-catering services through a specially developed website www.catering.irctc.co.in as well its e-catering app 'Food on Track', it said.

The implementation of e-catering services through WhatsApp was envisaged in two phases.

The first phase has already been implemented, Under this, a business WhatsApp number sends a message to the customers booking e-ticket for opting in e-catering services by clic