Tired of thinking about what gifts to get everyone this year? Artificial intelligence chatbots might help, but don’t expect them to always give you the right answers. Scouring the internet for Cyber Monday deals may yield an encounter with more chattier iterations of the chatbots that some retailers built to provide customer service. Some companies have integrated models that allow shoppers to ask questions like “What’s the best wireless speaker?” Retailers hope consumers use these shopping assistants as virtual companions that help them discover or compare products. The technology is still in its infancy, though, and chatbots are prone to hallucinations, so most of the new tools sometimes get things wrong.
