Google is hitting the road — literally — for user feedback
SAN FRANCISCO (AP) — Google is about to embark on an old-school search, swapping its Internet algorithm for a custom-built van that will cruise across the U.S. to find out how people use its online services and react to new features.
The van will make multiday stops in seven states, stopping near colleges, libraries, parks and some of Google's own regional offices in hopes of finding out how average Americans are using the company's multitude of digital offerings.
The plan to build a research lab on wheels grew out of Google's recognition that most people don't live and think the same way as the population living in the San Francisco Bay Area, where the company does most of its user research.
Internet search, YouTube, maps, Chrome browser, Android software for mobile devices, Google Play and Gmail.
Traveling the country in search of more diverse opinions makes sense to San Diego State University marketing professor Steven Osinski, although he suspects the van's road trip is more of a goodwill tour than a data-gathering expedition.