Travel Troubleshooter: British Airways won’t cover cab fare

[...] the connecting flight from London to Baltimore was canceled because of a mechanical problem, and a day later I was rerouted to Washington Dulles International Airport.

[...] British Airways had announced that it would refund the cost of transportation between Washington and Baltimore, if the receipt was forwarded to the customer-service department.

[...] I submitted the receipt for $211, the cost of the taxi.

No limit restriction on taxi fare had ever been mentioned — if it had, I would have tried to find alternative transportation.

If British Airways promised it would cover your taxi fare, then it should have.

Why wasn’t it? A review of your correspondence suggests that the airline misread your first request.

[...] British Airways responded with an email saying your refund was limited to $50.

The going rate is closer to $155 between airports, but add a tip and change your destination to your home, and you’re in the ballpark.

Since your flight was canceled, you also were entitled to compensation under EU Regulation 261/2004, the European consumer protection law.