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Microsoft Launches Measures to Keep Users From Tricking AI Chatbots

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Microsoft unveiled tools to prevent users from tricking artificial intelligence chatbots for malevolent purposes. The tech giant rolled out a series of offerings for its Azure AI system, including a tool to block so-called “prompt injection” attacks, according to a Thursday (March 28) blog post. “Prompt injection attacks have emerged as a significant challenge, where malicious actors try […]

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FinCEN Seeks Comments on Modernizing Customer Identification Program Requirements

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The Financial Crimes Enforcement Network (FinCEN) requested comments on its Customer Identification Program (CIP) requirements for banks. The agency is exploring ways to modernize these requirements and has issued a request for information on the topic, FinCEN said in a Thursday (March 28) press release. The CIP Rule requires banks to collect a taxpayer identification number from a customer before […]

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‘Mega-Deals’ More Than Double Following M&A Drought

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After a drought, the merger and acquisition (M&A) landscape is in bloom. Major M&A deals — agreements worth at least $10 billion — more than doubled during the first quarter of this year, the Financial Times reported Thursday (March 28), citing data from the London Stock Exchange Group. Eleven of these deals, valued at a total of $215 […]

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Report: Crypto Remains Underregulated Around Much of the World

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As of last June, most of the world’s governments hadn’t begun regulating the cryptocurrency sector. That’s according to a new report by the Financial Action Task Force (FATF), whose president told CoinDesk Thursday (March 28) that this low level of response — with under 30% of the world’s jurisdictions regulating crypto — requires a “call to […]

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Amazon Debuts App for Easier Palm Payment Sign-Ups

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Amazon is making it easier for consumers to use its palm payment tool Amazon One. “Until today, customers had to visit a physical location to hover their palm over an Amazon One device to sign up for the service,” the company said in a news release Thursday (March 28). “Now, they can sign up for Amazon One from home, […]

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Sovos and PwC in Belgium Partner on eInvoicing, eReporting Solutions

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Sovos, a global tax software provider, has joined forces with PwC in Belgium to streamline the adoption of eInvoicing among businesses. This collaboration establishes a joint business relationship designed to enhance the implementation of eInvoicing and eReporting solutions, the companies said in a Thursday (March 28) press release. The partnership between Sovos and PwC in […]

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US Pledges $10 Million Reward in Hunt for UnitedHealth Hackers

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Last month, a hacker group known as ALPHV BlackCat attacked the U.S. healthcare system. Now, the federal government is offering a $10 million reward to help identify the people behind the organization. “The ALPHV BlackCat ransomware-as-a-service group compromised computer networks of critical infrastructure sectors in the United States and worldwide, deploying ransomware on the targeted systems,” the U.S. […]

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Home Depot Expands Pro Market Footprint With $18 Billion SRS Deal

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Home Depot is acquiring SRS, a distribution company for roof, landscaping and pool contractors. The home improvement giant says the $18.2 billion deal, announced Thursday (March 28), will speed its growth with its professional customer base, and expand its total addressable market to approximately $1 trillion. “SRS is an industry leader with a proven track record of profitable […]

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New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features

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Consumers increasingly want digital innovation no matter where they shop. Industry giants typically hold an edge in providing more digital shopping features because of their size and scale. However, savvy small to mid-sized businesses (SMBs) have found ways to punch above their weight despite their outsized challenges. These moves can have significant implications for customer […]

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AI Proves Effective in Stopping eCommerce Returns Fraud

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Returns are a cost of doing business for all merchants. If not handled well, they can present a point of friction, disappointing customers so much that they’re discouraged from shopping with that company again. Fraudsters? They’re gaming the system, sometimes reporting that products did not arrive, or they did not get what they ordered — […]

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For Banks to Compete With FinTechs, They Need to Act Like One

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The financial services landscape is an inherently customer-centric one. Within it, the winds of change around customer behavior and expectations about their banking relationships and financial journeys have been blowing stronger than ever. “Consumers have come to expect a lot of capabilities in the palm of their hand, 24/7, and a lot of what we’ve […]

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Consumers Say Security Concerns Curb Digital Wallet Usage for Bill Pay

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Digital bill payment has become routine for most consumers, offering them extensive firsthand experience with the frustrations and challenges with these payments. Fraud, friction, limited payment options and slow payment times are just some obstacles consumers face when paying for electricity, internet service, tuition or any number of regular bills. Accelerating and streamlining these payments […]

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Eight in 10 EU Mid-Market Firms Needed Working Capital Solutions in 2023

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European middle-market firms have the second-highest need for working capital solutions. That’s according to “The 2023-2024 Growth Corporates Working Capital Index: Europe Edition,” a PYMNTS Intelligence and Visa collaboration that looked at the working capital needs of growth corporates, or middle-market organizations generating annual revenues between $50 million and $1 billion. The five regions included […]

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Digital Shift Helps Banks Tailor Credit Offers to Consumers

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For decades, consumer expectations around the convenience and always-on capabilities of their financial services could not be met. The typical Monday-through-Friday banking hours and 4 p.m. branch closings have made it difficult for consumers to decide when and how they bank. That’s quickly changed. Consumer expectations, technological advancements and shifting market dynamics are redefining what […]

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Ally Financial Names Discover Chief Michael Rhodes as CEO

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Ally Financial has announced that Michael G. Rhodes will become its new CEO and will be appointed to the board of directors on April 29. Rhodes has just resigned as the CEO of Discover Financial Services and a member of its board of directors, Ally Financial said in a Wednesday (March 27) press release. “After an exhaustive search process, the […]

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LendingTree Secures $175 Million in Financing to ‘Navigate Current Market Environment’

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LendingTree has secured up to $175 million in financing from funds managed by Apollo affiliates. The company, which operates online financial services marketplace LendingTree.com, will draw $125 million of the first lien term loan facility upon funding, using it for general corporate purposes that may include the repayment of existing debt, according to a Wednesday (March 27) press release. The […]

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Dwolla Taps MX for Account Verification, Aggregation Solutions

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Dwolla has expanded its partnership with MX Technologies to help enterprises manage money movement. The company’s recently launched open banking services include bank verification and balance check capabilities powered by MX’s instant account verifications (IAV) and account aggregation solutions, the companies said in a Wednesday (March 27) press release. “Our partnership with MX allows us to help mid- […]

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Rise of Synthetic IDs Demands New Approaches to Identity at the Point of Onboarding  

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The synthetic ID — the online identity concocted through bits and pieces of information gleaned from far-flung sources, cobbled together by fraudsters — is wreaking havoc. TransUnion found in its latest State of Omnichannel Fraud report that 13.5% of transactions associated with online account creation — in other words, the point of onboarding — were possibly […]

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Restaurant Brands Tap Data Insights to Drive Engagement, Loyalty and Sales

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From enhancing customer experiences to optimizing operations, embracing digital transformation is no longer just an option but an imperative for success in today’s competitive landscape.  Against this backdrop, restaurant brands are leveraging digital technologies to not only adapt to evolving customer preferences but also to drive loyalty and profitability while maintaining a competitive edge. An […]

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Clinique Becomes First Estée Lauder Brand on Amazon Premium Beauty

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Some Estée Lauder Companies brands will open dedicated storefronts in the U.S. on Amazon’s Premium Beauty destination over the coming months.  This rollout will start with Clinique, which announced its debut on the store in a Wednesday (March 27) press release. “We are delighted to introduce Clinique to new consumers in the U.S. and make it accessible for the […]

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US Treasury Warns of AI Dangers in the Financial Sector

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The Treasury Department is sounding the alarm on cybersecurity risks posed by the growing use of artificial intelligence (AI) within the financial services sector.  A new report Wednesday (March 27) highlights potential dangers and calls for urgent collaboration between government and industry to safeguard financial stability. The report, mandated by a Biden administration executive order, focuses on […]

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Sandbox Banking and Plaid Partner on Automated Identity Verification Solutions

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Sandbox Banking and Plaid have partnered to offer automated identity verification solutions for the financial services industry.  This collaboration will bring together banking solutions from Sandbox Banking and identity verification technology from Plaid, the companies said in a Wednesday (March 27) press release. “Bolstering the era of digital transformation in banking, this partnership is shaping a tech experience […]

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