In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number corresponding to their query. Today’s contact centers have evolved from the confines of just traditional phone calls to multiple channels from emails to…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How ASML took over the chipmaking chessboard On a drab Monday February morning in California, at the drab San Jose Convention Center, attendees of the SPIE Advanced Lithography and Patterning Conference gathered to…
For most people around the world, Meta’s text-based social network Threads is a platform that they haven’t thought of for months. But for Liu, a design professional in Taipei, it’s where she’s receiving unprecedented attention. “My casual posts often receive a large number of reposts now. It used to only happen every few months on…