The Data Point: 62% of Digital-First Patients Used a New Healthcare Provider for Latest Visit
Displeased for decades by opacity and inefficiency, consumers are forcing the healthcare sector to shift digital faster and more fully as patients increasingly identify as digital-first, bringing with them the instant, seamless expectations acquired through years of smartphone-powered living. For the study “Accessing Healthcare: Easing Digital Frictions in the Patient Journey” a PYMNTS and Experian […]