Automated calls will be made to people who have been waiting for a consultation with a medical specialist for more than a year

The Laurentians Integrated Health and Social Services Center (CISSS) is informing the population of the Laval, Laurentides and Lanaudière regions that people who have been waiting for an appointment with a medical specialist for more than a year can expect to receive a call from Axelle, the automated system of its service request dispatch center (CRDS).

Calls for an update to the waiting list are ongoing and will intensify over the coming weeks.

Axelle, is a telephone platform based on artificial intelligence, which will make the call. 

Voice recognition will allow the person called to identify themselves. The call is secure and invites the person to answer a few questions in order to verify whether the request for consultation in specialized medicine is still necessary.

Eligible users will receive a call or a text message with the following message: “I am Axelle, the 

automated system of the Service Request Dispatch Centre. Please answer the following questions, we are updating the waiting list. Once the call has been initiated, people only have to confirm certain information about them, including their surname and date of birth, then answer questions about the evolution of their condition. 

If a person mentions that an appointment is no longer necessary, the doctor will be notified before their request is cancelled. The physician may contact the CRDS if he believes that a consultation is still necessary.

Since November 2022, the CRDS across the province have been checking and updating the 

waiting lists for several medical specialties. The deployment of Axelle is part of these efforts to optimize the appointment management process and improve accessibility to specialized medical services.

The people who will receive the call are waiting for a consultation for one of the following specialties: cardiology, general surgery, plastic surgery, vascular surgery, dermatology, endocrinology, gastroenterology, gynecology, hemato-oncology, immunology, allergy, medicine internal, nephrology, neurosurgery, neurology, ophthalmology, ENT, orthopedics, pediatrics, physiatry, pneumology, psychiatry, rheumatology and urology.

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