Fake Thermacell Mosquito Repellent Refills Sold on Amazon

I recently received an email from Amazon saying that they found that one of the sellers using their platform had used it to sell counterfeit Thermacell Refills. It’s scary that they didn’t list the chemicals found in the counterfeit product and scary to hear that a chemical pad that’s burned to create a vapor that wards off mosquitoes could be counterfeit. If you ordered replacement Thermacell Refills from Amazon, make sure the check your order to see if it was sold by this company.

Here’s the email I received.

Dear Customer,

We’re contacting you about order #xxxxxxxxxxxxxxxxx for the following item(s):

Thermacell Mosquito Repellent Mat Only Refills; Compatible with Thermacell Backpacker; Highly Effective, Long Lasting, No Spray, No Scent, No Mess; 15 Foot Zone of Mosquito Protection

At Amazon, customer trust is our top priority, and we go to great lengths to provide you with vast and authentic selection, fast delivery, and low prices. As part of our ongoing efforts to ensure that you can shop with confidence in Amazon’s stores, we recently learned the product you received from a third-party seller is likely not an authentic Thermacell product. We’re sorry for any disappointment or inconvenience this may cause.

If you still have this product, we recommend that you stop using it immediately and dispose of the item. There’s no need for you to return the product. We’ve issued a refund of $14.62 to your original payment method. Refunds are applied to the payment method used for the original purchase and typically complete within 3 to 5 business days.

If you purchased this item for someone else, please notify the recipient and let them know they should dispose of the item.

Amazon has zero tolerance for counterfeit products. As a result, we’ve taken action against the supplier of this product and removed their ability to supply products for sale in Amazon’s stores. If you would like to purchase a replacement, authentic products are available in our store.

Thank you for your understanding.

We look forward to seeing you again soon.

Sincerely,

Customer Service Department
Amazon.com

In the future if I order these from Amazon again, which I doubt I will, I’m going to make sure that they are sold by and shipped from Amazon. Last time, I saw that they shipped from Amazon but were sold by a different company. The below screenshot shows what it should look like on the Amazon order screen.

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