Chick-fil-A’s drive-through of the future could serve 720 cars per hour

Here’s how the service-oriented chain is adapting to the industry’s convenience-first reality.

When aspiring Chick-fil-A franchise operators are finally awarded a restaurant (the process is long and involved), they receive strong encouragement from the corporate office in Atlanta: Serve others—not only food but on a deeper emotional level too. This dedication to service has become a signature of the company, helping it build trust, community, and the kind of sales growth and loyalty rankings that are the envy of the business world.

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